Today we announced our integration into Cisco’s cloud collaboration platform Cisco Spark. The integration will allow Local Measure’s customers to quickly and effectively respond to end-customer feedback and help front-line operational teams collaborate, delivering exceptional service to their customers.
Local Measure alerts can now be seamlessly pushed into a Cisco Spark room allowing front-line teams to click through to respond to customers, escalate and manage the situation in real-time and on the go, from anywhere on any device.
We are delighted to be working with Cisco. We see Cisco Spark as a natural enabler of critical collaboration around the guest to deliver the kind of personalized service customers expect.
Local Measure customers can now connect to Cisco Spark by logging into their account and clicking on the Settings menu then navigating to Plugins and Integrations.
Our full press announcement can be read here.